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Resume
Skills/Tools
Outstanding writing, editing, proofreading and problem-solving skills.
Create and maintain technical and procedural documentation for highly technical
audiences including scientific, IS/IT, hardware and software engineering and
development. UNIX (Solaris/Linux), Windows and Macintosh platforms, FrameMaker,
Microsoft Office, OpenOffice, RoboHelp, WebWorks, Adobe Acrobat Pro, Photoshop,
Illustrator, GIMP, Paint Shop Pro, Visio, DreamWeaver, emacs, HTML, CSS, OpenWiki,
MediaWiki, Perforce, Subversion.
Experience
Writer/Editor/Web Publisher
Contractor (8/96 - Present)
Provide a variety of services, including writing, revision, design and
layout of software documentation, online help, procedural manuals,
presentations and commercial Web pages. Clients included
Ericsson Fiber Access,
Oracle, and Arctic-Antarctic Static
Airships. Developed The WWW Guitar Advisor, a popular web resource for
novice guitarists. Create, document, and market custom content for Second
Life, including clothing, accessories, structures, and scripted objects.
Technical Writer
James Environmental Management, Austin, TX (8/09 - 6/11)
Responsible for producing all technical guidance and environmental compliance
documentation for customers of a leading environmental consulting company
specializing in Stormwater Pollution Prevention Plans for industrial customers
throughout the US.
- Worked closely with field technicians and environmental regulatory
specialists to develop clear, usable guidelines to help customers understand
and comply with complex regulations regarding the proper handling and disposal
of potential pollutants.
- Interpreted state and federal regulatory documents to develop templates
for all documents, including Stormwater Pollution Prevention Plans, Spill
Prevention Control and Countermeasure plans, and Annual Comprehensive Site
Compliance Reports.
- Took the initiative to identify opportunities for improved communication
and information gathering and enhance the quality of customer service.
Senior Technical Writer (Contract)
IBM, Austin, TX (4/08 - 11/08)
Writing for an audience of system administrators, created and edited a variety of
installation and configuration documentation for IBM's Retail Environment for
SUSE Linux (IRES) and associated software.
- Installed and configured software in a Linux server environment.
- Wrote usage scenarios illustrating multiple features of Tivoli
Provisioning Manager software.
- Created migration guide for WebSphere Remote Server on IRES.
- Edited and improved existing OpenOffice documentation templates
for enhanced readability.
Senior Technical Writer (Contract)
Integral Wave Technologies, Austin, TX (4/07 - 8/07)
Created single-sourced user documentation and online help for the software
component of an innovative point-of-load switching power supply. Worked
closely with engineering staff to identify audience needs and expectations.
- Designed FrameMaker templates from the ground up with multiple document
delivery formats in mind.
- Wrote user manual based on product specifications and interviews with
hardware and software engineers and UI designers.
- Designed WebWorks templates and generated single-sourced online help from
FrameMaker documents.
Senior Technical Writer
Electronic Arts
(Maxis Studio),
Redwood City, CA (2/04 - 9/05)
Created and maintained user, developer and API documentation for all Maxis
internal tools and technologies. Worked independently to address
documentation needs, identify resources, and create order from chaos.
- Documented configuration management and game development software,
APIs and processes in parallel with engineering, keeping pace with
rapidly moving targets.
- Developed documentation on multiple platforms in order to deliver
the right information in the right format for audiences ranging from
artists and animators to developers and QA.
- Integrated Maxis and EA Central Technology wikis as part of studio
unification initiative; updated and maintained unified wiki.
- Designed, implemented and maintained Configuration Management team
intranet site.
- Designed Word and RoboHelp templates to establish a consistent look
and feel for documentation in different formats.
Technical Writer (Contract)
Silicon Genetics,
Redwood City, CA (5/02 - 10/03)
Responsible for documentation of all Silicon Genetics software. Created,
revised and maintained administration and user manuals for GeneSpring,
GeNet and MetaMine, a world-class suite of bioinformatics software.
- Comprehensively revised and redesigned GeneSpring and GeNet user
manuals and online help and maintained them across several releases.
- Created and maintained user manual and online help for MetaMine, an
automated data mining tool to retrieve genome information from public
databases.
- Documented the GeNet Public Data Repository, a public genome database
maintained by Silicon Genetics.
- Designed FrameMaker and WebWorks templates to streamline single-sourcing
of print and online documentation.
Senior Technical Writer
Docent,
Mountain View, CA (5/01 - 5/02)
Writing for an audience of system administrators, created and maintained
documentation for Docent Enterprise, an extensive suite of e-learning
infrastructure server products.
- Wrote and edited installation and configuration manuals for all
components of Docent Enterprise and the Docent Enterprise Language Packs.
- Working to tight deadlines, documented complex upgrade procedures
encompassing multiple upgrade paths from previous software versions.
- Worked closely with technical support, software, and QA engineers to
streamline the installation process.
- Created a Localization Guide documenting internationalization and
customization of Docent Enterprise sites.
- Produced a variety of technical notes and other documents as needed,
including a glossary of Docent-specific terms for use in all Docent documentation.
Senior Technical Writer
iSyndicate,
San Francisco, CA (3/00 - 2/01)
Created and maintained documentation for newsfeed management software
and tools. Wrote for a variety of technical and non-technical audiences,
both in-house and end-user.
- Designed and implemented HTML online help for web-based software
interfaces.
- Wrote installation and configuration manuals for installing custom Java
applets on a variety of platforms.
- Working from DTDs, created reference manuals for XML configuration files.
- Proposed, built, and maintained documentation team intranet site and archives.
Technical Writer
Netscape,
Mountain View, CA (7/97 - 11/99)
Wrote and edited documentation for several large electronic commerce
server products in Netscape's Application Products Division (formerly
Actra Business Systems). Worked closely with engineers and other
writers to gather and refine information under tight deadline pressure.
- Wrote and implemented HTML-based online help systems for Netscape
PublishingXpert and Netscape MerchantXpert.
- Wrote and edited installation handbooks for SellerXpert and MerchantXpert
and migration handbook for SellerXpert.
- Responsible for installation and maintenance of software (Netscape Enterprise
Server, Netscape Application Server, Oracle Enterprise Server, CADIS, CyberCash
Merchant Connection Kit, Netscape ECXpert,SellerXpert, MerchantXpert) and general
system administration on the documentation group's Solaris reference system.
Technical Writer (Contract)
Apple Computer,
Cupertino, CA (Contractor) (2/96 - 8/96)
As Documentation Lead for Apple Cross Platform Integration Quality, wrote
and edited guidelines for testing DOS and Windows software and hardware on
PC-compatible Macintosh computers.
- Worked with team leads and testers to create clear, effective test
procedures.
- Worked with a cross-functional team to create a team lead handbook
for use by all Integration Quality functional groups.
- Worked with members of other groups to design and implement a
division-wide system of ISO quality procedures.
- Designed and maintained the CPIQ internal Web site.
- Designed a Web-based HTML forms system for test result tracking.
Education
Ciber, San Francisco, CA: "RoboHelp X5 HTML-Based Help"
(2005)
Stanford University Continuing Education, Stanford, CA:
"Effective Technical Writing" (1998)
UC Berkeley Extension, San Francisco, CA: "Introduction to
Technical Writing" (1995)
Prince George's County Community College, Largo MD: English/Computer Science (1983-1984)
This resume may not be distributed by recruiters without my permission.
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