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Resume
Skills/Tools
Outstanding writing, editing, proofreading and problem-solving skills. Create and maintain technical and procedural documentation for highly technical audiences including scientific, IS/IT, hardware and software engineering and development. UNIX (Solaris/Linux), Windows and Macintosh platforms, FrameMaker, Microsoft Word, RoboHelp, WebWorks, Photoshop, Illustrator, GIMP, PowerPoint, Visio, DreamWeaver, doxygen, emacs, HTML, CSS, OpenWiki, MediaWiki, Perforce, Subversion.
Experience
Writer/Editor/Web Publisher
Contractor (8/96 - Present)
Provided a variety of services, including writing, revision, design and layout of software documentation, online help, procedural manuals, white papers, presentations and commercial Web pages. Clients included Ericsson Fiber Access, Oracle, and Arctic-Antarctic Static Airships. Developed The WWW Guitar Advisor, a popular web resource for novice guitarists. Worked both on- and offsite using FrameMaker, WebWorks, DreamWeaver, MSWord, PowerPoint, Photoshop, Illustrator, GIMP, and other text and graphics tools on Windows, Macintosh, Solaris and Linux systems.
Senior Technical Writer (Contract)
Integral Wave Technologies, Austin, TX (4/07 - 8/07)
Created single-source user documentation and online help for the software component of an innovative point-of-load switching power supply. As first technical writer on scene, worked closely with engineering staff to identify audience needs and expectations.
- Designed FrameMaker templates from the ground up with multiple document delivery formats in mind.
- Wrote user manual from scratch based on product specifications and interviews with hardware and software engineers and UI designers.
- Designed WebWorks templates and generated single-sourced online help from FrameMaker documents.
Senior Technical Writer
Electronic Arts
(Maxis Studio),
Redwood City, CA (2/04 - 9/05)
Created and maintained user, developer and API documentation for all Maxis
internal tools and technologies. Worked independently to address
documentation needs, identify resources, and create order from chaos.
- Documented configuration management and game development software,
APIs and processes in parallel with engineering, keeping pace
with rapidly moving targets.
- Developed documentation on multiple platforms in order to deliver
the right information in the right format for audiences ranging
from artists and animators to developers and QA.
- Integrated Maxis and EA Central Technology wikis as part of studio
unification initiative; updated and maintained unified wiki.
- Designed, implemented and maintained Configuration Management team
website.
- Designed Word and RoboHelp templates to establish a consistent
look and feel for documentation in different formats.
Technical Writer (Contract)
Silicon Genetics,
Redwood City, CA (5/02 - 10/03)
Responsible for documentation of all Silicon Genetics software. Created,
revised and maintained administration and user manuals for GeneSpring,
GeNet and MetaMine, a world-class suite of bioinformatics software.
- Comprehensively revised and redesigned the GeneSpring and GeNet
manuals and online help and maintained them across several releases.
- Created and maintained user manual and online help for MetaMine, an
automated data mining tool to retrieve genome information from
public databases.
- Documented the GeNet Public Data Repository, a public genome
database maintained by Silicon Genetics.
- Designed FrameMaker and WebWorks templates to streamline
single-sourcing of print and online documentation.
Senior Technical Writer
Docent,
Mountain View, CA (5/01 - 5/02)
Writing for an audience of system administrators, created and maintained
documentation for Docent Enterprise, an extensive suite of e-learning
infrastructure server products.
- Wrote and edited installation and configuration manuals for all
components of Docent Enterprise and the Docent Enterprise
Language Packs.
- Working to tight deadlines, documented complex upgrade procedures
encompassing multiple upgrade paths from previous software versions.
- Worked closely with technical support, software, and QA engineers
to streamline the installation process.
- Created a Localization Guide documenting internationalization and
customization of Docent Enterprise sites.
- Produced a variety of technical notes and other documents as needed,
including a glossary of Docent-specific terms for use in all Docent
documentation.
Senior Technical Writer
iSyndicate,
San Francisco, CA (3/00 - 2/01)
Created and maintained documentation for newsfeed management software
and tools. Wrote for a variety of technical and non-technical audiences,
both in-house and end-user.
- Designed and implemented HTML online help for web-based software
interfaces.
- Wrote installation and configuration manuals for installing
custom Java applets on a variety of platforms.
- Working from DTDs, created reference manuals for text-based
configuration files.
- Proposed, built, and maintained documentation team intranet
site and archives.
Technical Writer
Netscape,
Mountain View, CA (7/97 - 11/99)
Wrote and edited documentation for several large electronic commerce
server products in Netscape's Application Products Division (formerly
Actra Business Systems). Worked closely with engineers and other
writers to gather and refine information under tight deadline
pressure.
- Wrote and implemented HTML-based online help systems for
Netscape PublishingXpert and Netscape MerchantXpert.
- Wrote and edited installation handbooks for SellerXpert and
MerchantXpert and migration handbook for SellerXpert.
- Responsible for installation and maintenance of software (Netscape
Enterprise Server, Netscape Application Server, Oracle Enterprise
Server, CADIS, CyberCash Merchant Connection Kit, Netscape ECXpert,
SellerXpert, MerchantXpert) and general system administration on
the documentation group's Solaris reference system.
Technical Writer (Contract)
Apple Computer,
Cupertino, CA (Contractor) (2/96 - 8/96)
As Documentation Lead for Apple Cross Platform Integration Quality, wrote
and edited guidelines for testing DOS and Windows software and hardware on
PC-compatible Macintosh computers.
- Worked with team leads and testers to create clear, effective test
procedures.
- Worked with a cross-functional team to create a team lead handbook
for use by all Integration Quality functional groups.
- Worked with members of other groups to design and implement a
division-wide system of ISO quality procedures.
- Designed and maintained the CPIQ internal Web site.
- Designed a Web-based HTML forms system for test result tracking.
Education
Ciber, San Francisco, CA: "RoboHelp X5 HTML-Based Help"
(2005)
Stanford University Continuing Education, Stanford, CA:
"Effective Technical Writing" (1998)
UC Berkeley Extension, San Francisco, CA: "Introduction to
Technical Writing" (1995)
Prince George's County Community College, Largo MD: English/Computer Science (1983-1984)
This resume may not be distributed by recruiters without my permission.
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